Shipping policy

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed on weekends or holidays.

Shipping Time

Once shipped, orders typically arrive within 5 –15 business days. We work with global fulfillment partners to source our gear, which means longer transit times than a domestic-only store. We'd rather be upfront about that than promise a date we can't keep.

Kit Orders & Multiple Shipments

When you purchase multiple items as part of a kit, products may ship separately from different fulfillment locations. You may receive items at different times — this is normal and does not indicate a missing package.

Customs & Import

Orders may pass through customs before reaching you. This is routine and can occasionally add a few days to delivery. There is nothing for you to do, and no additional fees to pay on arrival. 

Tracking

Once your order ships, you'll receive a confirmation email with your tracking number. You can use this to monitor your shipment's progress.

Delays

While we do our best to ensure timely delivery, occasional delays due to customs, carrier volume, or weather are outside our control. If your order hasn't arrived within 25 business days of shipping, please contact us at info@grindfitness.shop and we'll make it right.

The Grind Guarantee

Every Grind Fitness order is covered. If your package arrives damaged, defective, or isn't what you ordered, email info@grindfitness.shop within 30 days of delivery with a photo or video and we'll send a free replacement.

If your order hasn't arrived within 25 business days of shipping, contact us and we'll investigate with the carrier and send a replacement. If a replacement isn't available, we'll refund you.

We'll always give you the tracking we have and a straight answer about where your order actually is.